FOR PATIENTS - FREQUENTLY ASKED QUESTIONS

Yes, we offer complimentary high speed wi-fi to all of our guests. We also provide a telephone,
located in the first-floor lobby.

A list of health plans accepted is available by clicking here. If you do not see your plan, please
contact our business office at 337-237-8119.

Park Place bills you a facility charge, which includes equipment, supplies, medications, and
nursing care provided during your stay.

• Your surgeon will bill you separately for performing the procedure
• The anesthesiologist will bill you separately for anesthesia services
• The radiologist will bill you separately for x-ray services
• Your surgeon may require special laboratory and pathology procedures. An additional
  bill from those providers will be mailed directly to you.

The FAP and Application may be obtained from this Hospital’s website, by mail, or in person at each Hospital’s Admissions Department. Complete the application, include all requested documents, and submit to the Hospital Admissions Department or by mail to the address listed on the application.

You can pay online by clicking here, or by check, money order, or in person. Please be sure to
put your account # on the payment.

That would depend on the procedure. If you haven’t discussed this with your doctor prior to your
surgery date, the nurses will be able to estimate that time for you.

One person per patient can be there before and after surgery. If the patient is a minor, both
parents can be with the patient.

We’ll gladly explain your bill to you, simply call our office at 337-237-8119.
Our office hours are 8:00am-5:00pm Monday-Friday

Yes, we have vending machines and complementary coffee located on the first floor near the
information desk. Just steps away from Park Place, you’ll find Our Lady of Lourdes dining
room, which offers a variety of breakfast, lunch, and dinner. Park Place is also situated near
many restaurants and cafes, click here to view nearby restaurants.
*Please note that food and beverages must not be taken to 2nd floor out of courtesy for patients who may be fasting.

Yes, Park Place provides 24-hour security for peace of mind.

Yes, upon entrance to the left is our information desk, to the right is registration. Our
receptionists will be more than happy to assist you.

Your balance is located at the top right of your bill next to ‘Current Patient Balance’, you are
only responsible for this amount.

Along with Park Place Surgical Hospital, you’ll find several tenants located inside the Park Place
building:
1st floor: Park Place Inpatient rooms, Park Pharmacy, & Park Place Registration
2nd floor: Park Place Operating Rooms, Park Place Waiting Area, & Park Place
Holding/Recovery
3rd floor: Park Place Administration & Business offices, PAPS, OLOL Pulmonology, OLOL
Risk Management
4th floor: AMG South, Center, OLOL Neurology
Center

The Financial Assistance Policy (FAP) covers emergency and medically necessary services provided to uninsured and underinsured patients at Park Place Surgical Hospital. Assistance for underinsured patients is meant to address gaps in coverage and does not cover co-pays, deductibles, or co-insurance for insured patients. The policy also does NOT cover: cosmetic procedures; charges resulting from procedures that are not covered by third-party insurance due to the patient’s failure to follow insurance payer guidelines where a patient knowingly received services in a non-contracted hospital; motor vehicle accidents where third-party liability is being pursued for payment of hospital expenses; and other services as determined by the Hospital.

Your payment due date is stamped at the top of your bill. Please be sure to make your payment
by the due date stamped at the top of your bill.

Priority Parking is reserved for patients and visitors, these parking spaces are located near the
front entrance of Park Place.

Your account # is a 7-digit number located at the top right of your bill, (3rd line down)

Park Pharmacy is located within Park Place Surgical Hospital on the first floor. Park Pharmacy
also has a drive thru for convenience.

Surgery is located on the second floor where you can check in at the desk.

Eligibility for write-off is determined based on the number of persons in the household and annual family income as a percentage of the federal poverty level (FPL) (see table above). Qualifying patients receive a full write-off of all hospital charges, excluding any Standard Deposits previously paid, assuming they meet the other eligibility criteria set out in the FAP.

Uninsured, income up to 200% of FPL or
Uninsured with income greater than 200% of FPL and medical expenses for the preceding 12 months exceeding 20% of family income may qualify.
Underinsured will be treated as uninsured for purposes of this FAP.

Detailed information is available below in the Patient Financial Assistance Policy Links section.

Eligible patients will not be charged more for emergency and other medically necessary care than Amounts Generally Billed (AGB) to those patients who have insurance.

The Plain Language Summary FAP and Application will be offered in multiple languages at the Admissions Department and are available for viewing and downloading below.

Family income includes the income of all family members who reside together and dependents claimed on the income tax return. The following income is used when computing family income: earnings, unemployment compensation, workers’ compensation, Social Security, Supplemental Security Income, public assistance, veterans’ payments, survivor benefits, pension or retirement income, interest, dividends, rents, royalties, income from estates, trusts, educational assistance, alimony, child support, assistance from outside the household, resources or property that are easily convertible to cash, and other miscellaneous sources. Family income is determined on a before-tax basis.

Occasionally, Park Place will experience difficulty obtaining payment and will ask you to help.
There are many reasons why an insurance company will withhold payment. The insured member
can usually resolve to the problem.

The balance at the bottom right of your bill may include claims that are in process. Currently,
you are only responsible for the ‘Current Patient Balance’ at the top right of the bill.

Yes, unless you have come to Park Place to pre-register in person, we will copy your cards the
day of the surgery.

Yes, consent forms will be signed the day of surgery unless you came to Park Place in person to
pre-register, prior to your surgery date.